# Knowledge systems - Answers from your own documents

> Answers drawn from your own documents with the source attached, permissions applied at query time, and a plain reply when the evidence is not there.

- Web page: https://www.alesanalytics.com/capabilities/knowledge-systems
- Markdown: https://www.alesanalytics.com/capabilities/knowledge-systems.md
- Publisher: Ales Analytics

## Ask your own documents a question.

Knowledge systems. AI that answers questions from your own documents and shows where each answer came from. If your documents don't contain the answer, it tells you.

## Under the hood

- Hybrid retrieval: keyword and vector search combined, then re-ranked.
- Documents split along their own structure, with context added to each passage.
- Permissions inherited from the source systems and applied at query time.
- Citations to the page or passage, a groundedness check before an answer is shown, and an "insufficient evidence" response.
- Graph-based retrieval only where the kind of question justifies its indexing cost.

## How we work on every build

### Tested on your own work

Tested against examples from your own work before anything goes live.

### People approve what matters

A person approves anything that cannot be undone.

### Your data stays with you

Your data stays in your environment by default; any outside call is explicit and logged.

### Models stay replaceable

Models can be changed later without rebuilding the system.

## Why businesses accelerate with Ales Analytics

In a world being reshaped by AI, the advantage goes to organisations that put it to work quickly, safely and on their own terms. That is what we deliver.

### Designed around your business

Every system starts from how your organisation works today, so your people keep the processes they know and gain the speed they need.

### Works with what you have

We connect to the ERP, CRM, practice and accounting systems already in place. Nothing that works today needs replacing.

### Your data stays yours

Everything runs in your own cloud account or on your own servers, under your identity provider and your controls.

### Results you can trace

Every figure, answer and completed task traces back to the record it came from, with a full history of who approved what.

### Engineers from start to finish

The people you speak to are the engineers who design, build and look after your system, from the first conversation onwards.

### Ready for what comes next

Models can be replaced as AI advances, without rebuilding, so your systems keep getting better as the technology does.

### Ales Analytics and everything else

|  | With Ales Analytics | Everything else |
| --- | --- | --- |
| How it fits your work | Designed around how your organisation already works | Your processes adapt to the tool |
| Your existing systems | Connects to everything already in place | Often one more system to manage, or a replacement project |
| Where your data lives | Your own cloud account or your own servers | Usually someone else's platform |
| Who builds it | The engineers you speak to, from start to finish | Handed between teams over time |
| As AI advances | Models upgraded without rebuilding | Tied to one vendor's roadmap |

## Related docs

- [Retrieval and grounded answers](https://www.alesanalytics.com/docs/retrieval-and-grounded-answers.md): Hybrid search, permissions and citations
- [Evaluation built from your own data](https://www.alesanalytics.com/docs/evaluation-from-your-own-data.md): A frozen test set labelled by your own experts

## Let's build yours

Tell us a little about your work. Our engineers will come back with how knowledge systems would run for you, and a fixed scope to get it live. https://www.alesanalytics.com/contact

## Contact

solutions@alesanalytics.com, or https://www.alesanalytics.com/contact.

- Every page as Markdown: https://www.alesanalytics.com/llms.txt